NEUAGE Cuts Franchise Onboarding Time by 25% with Experience Cloud
NEUAGE Health + Wellness partnered with Kander® to replace manual onboarding tracked across email and spreadsheets with a Salesforce Experience Cloud portal, giving franchisees clear launch checklists and headquarters real-time visibility into onboarding progress.
| Client Name | NEUAGE Health + Wellness |
|---|---|
| Industry | Healthcare / Wellness |
Key Technologies
Kander® used Salesforce Experience Cloud, Salesforce Sales Cloud, and a custom onboarding portal to help NEUAGE move franchise onboarding out of emails and spreadsheets, centralize tasks and documents, and give headquarters real-time visibility into launch progress across locations.
About the Client
NEUAGE Health + Wellness is a growing healthcare and wellness franchise network focused on medical weight loss, peptide therapy, hormone replacement, and clinic-based wellness services.
The Challenge
NEUAGE’s franchise onboarding process was managed manually through emails, spreadsheets, and scattered documents. This made it difficult for franchisees to know what needed to happen next and gave headquarters limited visibility into launch progress, overdue tasks, and at-risk openings.
How We Helped
Kander® implemented a Salesforce Experience Cloud onboarding portal designed to create a clearer, more consistent launch process for franchisees and headquarters.
Franchisee Portal Access: Built a secure portal where franchisees could access checklists, launch steps, and location-specific resources.
Task & File Management: Replaced scattered emails and spreadsheets with digital task updates, file uploads, notes, and progress tracking.
Progress Dashboards: Created real-time visibility into onboarding status, overdue tasks, launch timelines, and go-live dates.
Salesforce Continuity: Kept onboarding data inside Salesforce so it could continue supporting Sales Cloud after launch.
Standardized Launch Process: Created a repeatable onboarding framework to support consistent franchise expansion.
The Impact
With Kander®’s support, NEUAGE created a faster, more transparent, and more scalable franchise onboarding process.
20–25% faster franchise launches: Clearer tasks and visibility helped reduce delays across new clinic openings.
100% digital onboarding task tracking: Onboarding work moved out of spreadsheets and into Salesforce.
Real-time visibility into at-risk locations: Headquarters can identify delays earlier and intervene before launch timelines slip.
80%+ of documents centralized in Salesforce: Key onboarding files now live where the work is being managed.
More consistent franchise setup: Standardized onboarding helps support a more repeatable launch experience across the network.
Looking Ahead
With Salesforce Experience Cloud in place, NEUAGE has a stronger foundation for franchise onboarding, Sales Cloud adoption, and future expansion into AI-powered support, automation, and patient engagement.
Still Managing Franchise Launches in Spreadsheets?
Kander® helps teams centralize onboarding tasks, files, and launch timelines in Salesforce so headquarters can see progress, spot risks, and support franchisees more effectively.
