ChemSol Cuts Duplicate Records by 80% and Saves Sales Reps 5+ Hours a Week
← Back to all Case Studies
ChemSol’s sales team was bogged down by duplicate records and manual processes. With Kander®’s ongoing Salesforce support, they gained cleaner data, automated account management, and 30% higher adoption across the organization.
| Client Name | ChemSol |
|---|---|
| Industry | Chemical Manufacturing & Distribution |
| Project Length | Ongoing (Kander®Care managed services) |
Key Technologies
For this project, Kander® leveraged Salesforce, Einstein Activity Capture, Salesforce Dashboards & Reporting, and Salesforce Automation tools, including Workflows and Flows, to help ChemSol improve data visibility, reduce manual processes, and strengthen operational efficiency.
About the Client
ChemSol is a chemicals distribution and manufacturing company serving industrial clients across multiple markets. With a growing and diverse account base, it relies on Salesforce to manage customer and vendor relationships, sales activities, and account operations.
The Challenge
Rapid growth and increasing account complexity exposed weaknesses in ChemSol’s existing Salesforce setup. Duplicate records, inefficient account assignment, and limited visibility into sales activities were draining productivity and risking customer trust.
How We Helped
ChemSol partnered with Kander® Consult through Kander®Care, its ongoing Salesforce managed services. Kander® helped by:
Cleaning and Consolidating Data: Identified and removed duplicate accounts, building dashboards to track and merge duplicates.
Automating Sales Processes: Set up account segmentation, automated account assignment, and escalation workflows to reduce manual intervention.
Improving Activity Tracking: Implemented Einstein Activity Capture for seamless email integration and automatic logging of sales activities.
Enabling Adoption: Enhanced task and activity management and trained users to get the most from Salesforce every day.
The Impact
ChemSol’s Salesforce environment was transformed from a system that slowed sales down to one that empowered them to work faster and smarter.
80% fewer duplicate accounts: Reliable reporting and cleaner data.
5+ hours saved per rep, per week: More time to focus on customers.
30% higher Salesforce adoption: Stronger daily engagement and ROI.
60% less manual intervention: Automation streamlined account assignment and renewals.
40% more timely follow-ups: Sales reps built consistency and strengthened customer trust.
Looking Ahead
With a cleaner data foundation, stronger adoption, and automated processes in place, ChemSol is positioned to scale confidently. Kander®’s ongoing Salesforce support ensures their CRM evolves with the business and continues to drive efficiency, accuracy, and customer success.
Ready to Clean Up Your Salesforce?
Kander® helps growing teams reduce duplicate records, automate manual processes, and improve Salesforce adoption with practical support that keeps your CRM moving with the business.
