Fika, Formerly Bridges to Prosperity, Achieves 99% Level of Trust in Data Quality and Cuts Open Ticket Time by 75%
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Fika worked with Kander® to integrate 13+ data sources into a single Salesforce org, improve data quality, and provide ongoing internal customer support, freeing the team to focus on its mission.
| Client Name | Fika (formerly Bridges to Prosperity) |
|---|---|
| Industry | Non-Profit / Global NGO |
| Project Length | 2 years |
Key Technologies
For this project, Kander® used Salesforce, data integration, and donor system integrations to help Fika strengthen data quality, restore reliable funding data flows, and improve operational visibility across global teams.
About the Client
Fika is a global NGO that builds trail bridges and partners with governments to expand access to safe, reliable rural transport in Rwanda and Uganda. The organization helps connect isolated communities to education, healthcare, markets, and economic opportunity. To support this work at scale, Fika relies on Salesforce to manage field data, operations, stakeholder reporting, and cross-functional collaboration.
The Challenge
Fika’s Salesforce team had to manage 13+ key data set sources from 6 different business units, which yielded a 10% disparity in consistent and mission-critical data. The organization partnered with Kander® to properly integrate all data sources into the Salesforce org and provide technical internal customer support.
How We Helped
Kander® Consult stabilized mission-critical integrations, consolidated complex data sources, and helped Fika’s team improve Salesforce reliability across global operations.
Donor System Repair: Corrected the broken donor system integration so critical giving data flowed reliably into Salesforce.
Data Consolidation: Helped Fika manage 13+ key data sources across 6 business units, reducing inconsistency and creating a stronger foundation for trusted reporting.
Technology Rationalization: Identified redundant technologies and business processes that could be handled more efficiently inside existing Salesforce orgs.
Automation Enablement: Simplified 5 business processes into a single Salesforce Flow, reducing manual effort and improving user experience.
Team Enablement: Provided hands-on technical training and Salesforce support to help teams in Uganda and Rwanda improve automation, self-service support, and ticket resolution.
The Impact
Fika’s team is spending less time on data hygiene and support bottlenecks, and more time advancing its mission.
More time for mission-critical work: For every 15 hours of Kander®’s innovation services, Fika’s team freed up 45 hours to focus on other areas of the organization.
99% Salesforce data confidence: Improved integrations and Salesforce orgs helped build toward a 99% trust level in data quality.
75% faster ticket closure: Average open ticket closure time was reduced by 75% over a 6-month period.
Cleaner operational systems: Consolidated data and reduced duplicate technologies created a more reliable Salesforce foundation.
Stronger internal support: Streamlined processes helped teams resolve issues faster and cut dependence on manual support workflows.
“Kander® is a trusted resource that we can hand something off to, and know that it will be dealt with and what's returned will work.”
Looking Ahead
After two years of partnership, Fika was left with a stronger Salesforce foundation, improved data confidence, and more efficient support processes to help its team continue advancing its mission.
Need Salesforce Data Your Team Can Trust?
Kander® helps organizations strengthen integrations, improve data quality, and streamline Salesforce support so teams can make confident decisions and stay focused on mission-critical work.
